Coronavirus (COVID-19) Update on Town Services

March 19, 2020
 
New in this update:
•Town Office and Library closed to visitors. 

•The Town Office Building is BY APPOINTMENT ONLY. 

The Town of Sunapee is committed to providing a high level of service for the community, while also prioritizing the health and safety of our employees. We are monitoring the coronavirus pandemic and utilizing information from the State of NH DHHS and the CDC. The State has made a call center available to any resident who needs information by dialing 211.  As you will read in this update many of our services are now being conducted virtually, where possible.  Please do not come to our facilities unless necessary. If you do come to the Town Office, you will see that there is a buzzer located on the front door. Please use this button to let us know you are here for your appointment. The Library was closed to visitors starting on Monday, March 16, 2020. Items can be requested several ways as outlined below under the Library section.  All other access is by appointment only.  We would like to remind residents that there are several ways to conduct Town business without physically coming to one of our public buildings. On our website’s main page is a Forms and Documents section which has all our forms in at this one location.  https://www.town.sunapee.nh.us/files
Additionally, the following can also be accessed online: Agendas and Minutes for upcoming Board Meetings, Assessing Records, Vital Records and Marriage Licenses, online bill pay for Automobile Registrations, Dog Licenses, Burn Permits at: https://www.town.sunapee.nh.us/
All required regulatory meetings (Planning Board, ZBA, etc.) and the Selectboard meetings will go on as scheduled at this time. They can also be viewed live by following the link on our website.
Any comments for items appearing on a Planning or Zoning Board Agenda can be emailed to [email protected] or [email protected],  prior to 4:30 PM the day of the meeting. Comments regarding items on Selectmen agendas can be sent to the Town at [email protected] or the Town Manager at [email protected] by 4:30 PM the day of the meeting.
We are encouraging our own employees, as well as members of the community, to heed the CDC’s guidelines to keep homes, schools, and workplaces safe. They include proper hand washing with soap and water and staying home if you are sick. This situation is evolving daily, and information will be updated as it becomes available via this web page and our social media channels. The Town’s Emergency Management team is evaluating information and keeping in touch our State of NH partners and will also provide updates to the community.

Below are some additional updates and information from our Town Departments:

ASSESSING Interior inspections will be suspended; however, we will be attempting to contact you via phone or email or sending letters and/or questionnaires to be completed and mailed back to us in some cases. Exterior measurements, photos of sale properties, and properties inspections for uncompleted building permits will continue.  Prior to coming into the office, you MUST make an appointment by calling 763-2212. Hopefully we can address your issue over the phone or via email.  Many of your questions might be able to be answered by reviewing our website where you can email the staff. https://www.town.sunapee.nh.us/home/webforms/contact-us Anyone (especially seniors) who have questions or concerns with completing their exemption or credit applications are recommended to call the department and we will make arrangements to assist you.
FACILITY MANAGEMENT Our Facilities Division has been hard at work keeping Town facilities clean and sanitary for Town employees and public visitors. Staff is following guidance from the CDC in using cleaning products formulated to fight common bacteria and viruses, including coronavirus. These proper cleaning procedures, combined with personal etiquette and appropriate hand washing, can reduce the spread of germs.
FIRE DEPARTMENT The Sunapee Fire Department remains open and available for all calls for service.  As we are housed in the Sunapee Safety Services Complex, please understand there are some restrictions to non-emergency visitors.  While we have made adjustments to our protocols, it is our belief that all citizens will continue to receive a professional level of service. You can contact the Fire Department during business hours at 763-5770 or after hours at 526-2626 or you can email the Fire Chief at [email protected] . The Fire Department will not be issuing physical fire permits until further notice.  Fire permits are available on line at: https://nhdflweb.sovsportsnet.net/ .
HIGHWAY DEPARTMENT The Department is closed to the public except to conduct essential business that cannot be accomplished online or by telephone.  Beginning on Monday, March 23, 2020, all permits to drive over a Town posted road (6-tons) for overweight vehicles shall be completed online on the Town’s website. Instructions for the submission of the permits will be provided on the Town’s website.  For all other issues pertaining to the Highway Department please call 763-5060 to see if we can address your issue over the phone or to make an appointment to ensure that staff is available to meet with you.  All questions can also be emailed to: [email protected] Sunapee Highway Director. 
LIBRARY The Abbott Library was closed to the public as of Tuesday, March 17, 2020 until at least April 3.  There are a variety of ways to get access to services that the library provides, and details are available at  https://www.abbottlibrary.org/  or by calling 763-5513.
POLICE DEPARTMENT The Sunapee Safety Services Complex is reducing access to the public except to conduct essential business that cannot be addressed online or by telephone.   As always, there is a telephone on the outside of the building in a red box that allows access to Dispatch 24 hours a day/7 day a week.  The public should use this phone to access the Police Department at any time.   During these times, the Sunapee Police Department remains committed to providing the best service to the community, while also protecting our citizens and officers.  Due to the recent coronavirus outbreak, the Sunapee Police Department has made minor changes to our operational procedures to ensure the safety of our employees and the public.   We have suspended fingerprinting for now.  The Police Department’s drug drop box remains available 24/7/365 in the outer lobby of the station to dispose of unused and unwanted prescription drugs and medications. All non-emergency communication is best done by calling the Sunapee Police Department at 763-5555.  ALL EMERGENCIES SHOULD CALL 911.   
RECREATION  The Recreation Department has recently enabled a process called “Rec Desk” where you can access most of the recreation programming thru this link at  https://sunapeerecreation.recdesk.com/Community/Home   If you need  further information you can email the Recreation Director at [email protected] Recreation programs have been suspended at this time and will resume when it is safe to do so.
WELFAREDEPARTMENT/FOOD PANTRY Welfare Applications and appointments will continue to be given to those who are unable to meet their basic needs. Prior to coming into the office, you MUST make an appointment by calling 369-9896.  Hopefully we can address your issue over the phone or via email. Please also visit our website for additional information on Food Pantry or additional services.   https://www.town.sunapee.nh.us/home/news/current-status-town-assistance
PLANNING DEPARTMENT Applications and required public meetings are still be completed as usual, but prior to coming into the office you MUST make an appointment by calling 763-2212 or emailing us at [email protected].  Hopefully we can address your issue over the phone or via email. Any comments for items appearing on a Planning Board and Zoning Board Agenda can be made to the
Planning Department at [email protected],sunapee.nh.us or [email protected]  prior to 4:30 PM the day of the meeting and they will be provided to the board.
TOWN CLERK The Town Office has been closed to visitors. See instructions below for the following payment options that are available for Sunapee residents to use.  As always, please do not hesitate to contact the office at 763-2449 or [email protected] with specific questions regarding motor vehicles or taxes.
Payment Options for Motor Vehicle Renewals:
1. Online: https://www.eb2gov.com/scripts/eb2gov.dll/EReg/Main?towncode=24&source=MV You will need your plate number, last four digits of vin number, and plate type.  This information can be found on the renewal notice received in the mail or your present registration. Also bear in mind that online motor vehicle renewals cost $0.35 for e-checks and credit card payments are subject to a 2.89%.  Any additional fees for online transactions will be waived temporarily.  Your registrations will be mailed to the address on our registrations unless you give us other instructions. 
2. Mail In to:  Town Clerk, PO Box 303   Sunapee, NH 03782.
3. A Drop Box is in the vestibule located at 23 Edgemont Road.  Please use an envelope and include your payment and your renewal form so we can determine what you are intending to pay. If you do not have your renewal form, please include all plate numbers you would like us to renew.
4.There is no ability to process NEW motor vehicle registrations online. PLEASE NOTE!  All temporary plates issued February 26 – present will have a new expiration date of May 31, 2020, for any other new vehicle registrations please call 603-763-2449.
TAX COLLECTOR:   You must call the office at 603-763-2449 to obtain a payoff for all property taxes and lien payments before mailing to Tax Collector PO Box 303 Sunapee, NH 03782 Please include your name and address and  any other information you can provide. After you call for a payoff you also may use the Drop Box at the doorway located at 23 Edgemont Road. This is checked daily for processing of payments.
TRANSFER STATION At this time, the Transfer Station remains open with regular hours.  We strongly encourage everyone to maintain social distances (6-feet minimum).  If necessary, and with the sole intent of encouraging social distances, we may eliminate a couple of the parking lanes.  Please be patient with one-another during this evolving situation.
WATER & SEWER The office is in Town office that is closed to the public.  You can mail in any payments to Sunapee Water & Sewer Department PO Box 347 Sunapee, NH 03782, or there is a drop box in the vestibule, if you desire a receipt, we will send you one.  If you have any question you can call the office at 763-2115 or email the office manager at [email protected].  Public meetings of the Water & Sewer Commissioner’s will occur as scheduled unless the meeting is cancelled, watch for a website update if that happens.  Further information can be obtained on the Department page of the Town Web site.

ZONING & PERMITS   You can download and print all applications  at https://www.town.sunapee.nh.us/node/40/files  To submit an application please mail, email [email protected]  or fax  603-763-4952. We also have temporary drop-off boxes outside the front door if you must drop it off in person; we will check that box regularly. Once a permit is ready to be picked up, our preference right now is we will tape an envelope with your name on the lobby window. If you prefer to have it mailed let me know. Call or email anytime [email protected]  or 603-763-3194.