Coronavirus (COVID-19) Update on Town Services

Last Updated: September 17, 2020

Sunapee Town Office Plan to Reopen to the Public
The Sunapee Selectmen continue to actively monitor the COVID-19 situation in Sunapee, Sullivan County, and the State. In consultation with our Emergency Management Director and Health Officer, the Selectmen have decided that effective Monday, July 13, 2020, the Sunapee Town Office at 23 Edgemont Road will be reopened to the public.
The following outlines the “re-opening plan” which will be in effect on Monday, July 13 through Monday, August 24. At their Monday, August 24th meeting, the Selectmen will determine whether to further reopen the Town Office.

Online and Other Business Options:
We encourage customers to conduct business whenever possible through the drop box  in the atrium at the Town Office, online through the Town’s website at www.town.sunapee.nh.us, over the phone, by mail, or email. When those options are not available, appointments must be made with various departments.
At the bottom of this release is the contact information for staff contacts to make appointments. The Town Office hours are Monday, Tuesday, Thursday, and Friday 8:00am-5:00pm, and until 1:00pm on Wednesdays.  
To accommodate re-opening the building, we have developed the following processes which will be in effect until further notice. These practices are based upon public health guidelines and are designed to keep both our employees and the public safe.
Please note that certain departments may need to adapt procedures specific to their area of the building and services. We will learn, adjust, and adapt as we move forward, and ask for your help and patience during this time.

Conducting Business in Person:
Customers who need to see a staff member in the building.
Town Clerk/Tax Collector staff will allow one customer at a time in their lobby, which will be separated by a screen. Exception for a marriage license: accommodations will be provided at a table 6’ away from the window.
Selectmen’s Office and Town Manager/Finance staff will allow one appointment at a time in the lobby.
The Welfare Officer will be only be available by telephone.
Water/Sewer will only be available by telephone at 504-4985
Protocols for customers who will be entering the building.
Ring the front bell on the door to announce arrival.  Staff will talk to you over intercom to ascertain your business needs.
All transactions shall be conducted by Town employees located behind the glass windows of the Town Clerk/Tax Collector, Water/Sewer Office, and Selectmen’s Office.
Customers wishing to get a new Transfer Station/Beach decal can call 763-2212 or email us at frontdesk@town.sunapee.nh.us with the following information; owner name, property address, make of vehicle, plate number and mailing address. We can also put in an envelope on the outside front door at Town Office. 
The Town Office meeting room will be the only meeting room available for committee meetings. Furniture will be arranged according to CDC, NH Department of Health and Human Services, and Emergency Order guidelines.  Zoom attendance will continue to be offered. 

The Selectmen and other committees will hold both in-person meetings/zoom meetings at the Town Office. To ensure continued compliance with CDC and DHHS guidelines, the meetings will only be attended in person by Selectmen members and staff who are requested to attend.  At this time, the public can attend, and we will continue to have the ability participate through electronic means as outlined in meeting agendas.  At any time that the CDC guidelines cannot be met the meeting will be recessed and other options be made available.

Building Processes and Adaptations:
The Town Office has been sanitized and will continue to be thoroughly cleaned every day.
Hand sanitizer stations have been established throughout the building, and members of the public are asked to use such hand sanitizer.
Glass transaction windows are at all customer service counters.
Whenever possible, we ask customers stand 6 feet back from the customer service counter.
Upon entry, customers will be encouraged to wear a mask to promote the safety of our employees. If customers do not have one, they will be offered one upon entry into the building. Employees have also been encouraged to wear masks when traveling in the public areas to promote the safety of our customers.
Employees will be vigilant in monitoring their health, and those who are sick or not feeling well will stay home.  We have a daily questionnaire that all must comply with.
Unless it is necessary for face-to-face contact when responding to an inquiry from the public, employees will respond via telephone or email.

If an in-person conversation occurs, everyone is asked to maintain a 6-foot distance whenever possible, and if not possible, we encourage everyone to wear a mask or meet outside.

Be Prepared and Be Flexible:
Department Heads have been instructed to plan for potential COVID cases in the event we experience higher than usual absenteeism. This may include rotating groups of employees to work from home/work on-site, so we ask for your continued understanding and flexibility regarding our ability to serve you.
We thank you in advance for your cooperation – working together, we hope to have a safe and healthy re-opening our community. Please note that departments may need to adapt procedures specific to their areas of the building and services. Do not hesitate to contact us if you have any suggestions as to how we may help to keep our employees and residents safe and well.
Finally, we will continue to monitor all local developments related to COVID-19. We continue to be committed to timely and ongoing communication about all changes to our operating status as well as any recommendations to the public from public health and other government officials. Updated information can be found on the front page in the news section of the Town website at www.town.sunapee.nh.us or call 763-2212 to get further information
 
“How To” Complete Transactions:
Website: The Town website address is www.town.sunapee.nh.us, and we encourage you to visit the website for new information and updates.
Town Office Mailing Address: Should you need mail anything to the Town Office, the address is as follows:
(Specify which Department, if possible)
Sunapee Town Office
23 Edgemont Road
Sunapee, NH 03782
Drop Box: In front of the Town Office in the Atrium entrance, there is a secure, grey drop box where you may drop off items that need to be processed or other paperwork. Should your paperwork not fit, please refer to the list of contacts below to make alternative arrangements.
Town Office General Telephone Number: 763-2212 (See contacts below for specific extensions).
Transactions: The following is a list of the transactions most often performed for our residents in the Town Office, and directions as to how each may be accomplished.
Town Clerk/Tax Collector’s Office: Use the following options listed below OR call 763-2449.
Our new online portal will allow you to renew a car registration, get copies of vital records (birth or death certificates), dog license renewal, pay property taxes  at  https://www.town.sunapee.nh.us/town-clerktax-collector
Car, Trailer and Boat Registration
Title transfers of a newly purchased vehicle
Voter Registration:

General questions: call or email Town Clerk/Tax Collector Betty Ramspott (betty@town.sunapee.nh.us)

Assessing Office: Use the following options listed below OR call 763-2212 to ask a question or set up an appointment.
Property Record Cards: Can be accessed on the online data base of the website at https://www.town.sunapee.nh.us/assessing
Filing for Exemptions and Credits: Information for verification or renewal can be sent by mail or dropped off in the drop box.
Intents to Cut and Intents to Excavate: Can be mailed or scanned/sent to Melissa Pollari (assessingclerk@town.sunapee.nh.us).

General Assessing questions, to Melissa Pollari (assessingclerk@town.sunapee.nh.us).

Planning/Zoning or Permitting: Use the following options listed below OR call 763-3194 to ask a question or set up an appointment.
Land Use permits: Permit applications are available on the Town website at https://www.town.sunapee.nh.us/node/40/files and will be accepted via email, mail or drop box outside the Town Office. Payments are to be made by check only. Should you need to drop off plans or applications which will not fit in the drop box, please call.
Building plan reviews: Will be accepted via email, mail or drop box outside the Town Office.
To file Land Use Board submissions (including Planning Board, Zoning Board, Conservation Commission), or to review property files, site plans, subdivision plans, etc., email to Barb (frontdesk@town.sunapee.nh.us) or call 763-2212.
GIS/Maps: https://www.town.sunapee.nh.us/ or call 763-2212.
Permits, Zoning & ZBA: Send an email to zoning@town.sunapee.nh.us or call (603) 763-2212 for questions or to set up an appointment.  Messages are typically returned within 1-2 business days.
Planning Board questions:  Send an email to michael@town.sunapee.nh.us for questions or to set up an appointment.

Applications are available on the Town website at https://www.town.sunapee.nh.us/node/40/files and will be accepted via email, mail or drop box outside the Town Office. Payments are to be made by check only.  Should you need to drop off plans or applications which will not fit in the drop box, you can ring the bell at the lobby and someone will help you, or use the contact information above to make arrangements.

Water/Sewer: Call 504-4985 during business hours or pay your bill online at the web portal at https://www.town.sunapee.nh.us/water-sewer

Water/Sewer related questions: Contact Water/Sewer Office Manager Holly Leonard at wateroffice@sunapee.nh.us or (603) 763-2115.

Welfare: Call 369-9896 Messages are checked daily and responded to as soon as possible.

Applications for assistance can be accessed at https://www.town.sunapee.nh.us/sites/g/files/vyhlif5056/f/uploads/welfar... and emailed directly to welfare@town.sunapee.nh.us

Finance/Human Resources: Use the following options listed below OR call 763-2212 ask for finance to ask a question.
Finance information can be accessed at https://www.town.sunapee.nh.us/finance-office

Job opportunities can be accessed at https://www.town.sunapee.nh.us/personnel

Parks, Trails & Playgrounds:Scott Blewitt is the Town of Sunapee Recreation Director and can be reached at recreation@town.sunapee.nh.us.  Dewey Beach is opened with CDC guidelines in place.  Please check the recreation web page frequently for any change to programs or offerings.  Each program is being assessed as we work thru this reopening.  https://www.town.sunapee.nh.us/recreation

 

Other Non-Town Office Departments:
Fire Department: Dial 911 for emergencies; for non-emergencies call 763-5770.
Police Department: Dial 911 for emergencies; for non-emergencies call 763-5555 during business hours or will switch to 24 Hour Dispatch after hours.
Abbott Library: Call Library Director Mindy Atwood at 763-5513 or email to director@abbottlibrary.org
Driveway Permits, road-related issues, snow plowing and roadway drainage: Contact Highway Director Scott Hazelton at scotth@town.sunapee.nh.us  763-5660.
Trash and Recycling general questions: Contact Transfer Station Foreman Earl Towle at earlt@town.sunapee.nh.us  or (603) 763-4614

 

Of course, should you have a general question and you are not sure who to call, please contact Town Manager Donna Nashawaty: donna@town.sunapee.nh.us  (603) 763-2212

We appreciate your patience in this ever-changing environment.